The always stressful, most of the time entertaining, dread-inducing Black Friday is here. I will be in the trenches, helping out clients, getting a read on the selling situation and modifying battle plans. Your employees are the most important part of this arrangement so make sure they are trained and ready for Black Friday. Brush up on customer service. Make sure they have the flexibility to deal with situations as they arise. Make sure they have the support and tools they need. Here is a quick infographic to help with employee engagement on this big day!