My Business Adviser is tooting its own horn a bit this week and talking about how I can help you. I personally have never run across a business that didn’t need some level of business coaching….maybe not me, but they needed help from someone. We all try to do everything ourselves with mixed results. We can’t be experts at everything which is why we bring in other people to help out. Myself, I have to have a brilliant accountant because that is my weak point. I know the basics but my accountant fills in the knowledge gaps for me. Here is a quick infographic talking about Business Coaches in general. I will share stories this week as well and feel free to send me any questions you might have.
If there is one thing I have learned in my 25 plus years of business it’s that customer service should be a top priority because it is part of every aspect of your business. Marketing? Begins with good customer service. Sales? It is customer service. Accounting? Ok, maybe not EVERY aspect, but accounting can be helped by good customer service. Here are some stats to keep in mind as we explore customer service this week.
Keeping your teams coordinated in today’s environment is easier than ever. With the potential of having teams spread out the tools you use become more important. Here are six tools to help keep teams in touch and on task.
Building a real team is hard work. Most organizations stop at building workgroups and never go further. That is unfortunate because teams are 6 times more productive than workgroups. Here are some tips for building your team.
Let’s talk about teamwork. This week we will be talking about how to form teams, keep them running smooth. Today is the subject of why. Lack of teamwork costs companies lots of money. Even if you are a solopreneur, you have teams you work with, none of us are in a bubble. Check out this infographic to see how a lack of teamwork costs your company money.
To be seen as a leader you should build your leadership library. No one is ever going to see your leadership library (unless they see it one book at a time as you read), but having one and using it will build your reputation as a leader. Leadership is a skill to be honed and perfected and one of the ways to do that is books. You should be reading the books of leaders who inspire you. Of course, don’t JUST read, write the thoughts you have about the book out and use them. If you only read and don’t implement what you have learned, why waste your time reading? You should have a leadership notebook that contains these thoughts and action plans. Review it regularly (I recommend first thing every morning). Over time these action plans will become action habits and it will be noticed. So remember, always have something you are reading about leadership. Here is a short list of my favorite books on the subject.
Your Leadership Story by Tim Tobin
All Star Sales Teams by Dan Kleinman
Managing Change by Harvard Business Press
How to Win Friends and Influence People by Dale Carnegie
Getting to Yes by Fisher and Ury
Leaders: Strategies for Taking Charge by Bennis and Nanus
Leadership by James Burns
On Becoming a Leader by Warren Bennis
New Patterns in Management by Rensis Likert
-My list goes on…..what are your favorite leadership books?